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r_wehling
2005-09-11, 04:15 AM
Previously installed AutoCAD 2000 and Civil Series 3 into Win2k without issue. Now having a laptop with XP I am getting several error messages during install, "Serial Number/CDKey does not match. I know they match, I have had two other sets of eyes verify the entry. Still same issue. Found out C-Dilla had to be installed due to location of security information is located in 2k vs. XP. Even after installing C-Dilla and attempting to reinstall, NO GO. Please assist. I am in the field and needing this fix or assistance ASAP. Every second count against my budget for the job. I know that not your problem, but any assistance you can give is appreciated more than you can know.

Mike.Perry
2005-09-11, 01:04 PM
Hi

For starters check out the following Technical Documents on the Autodesk web site under the Knowledge Base section -

ID: TS45252 - Remove all Autodesk® software products from system to ensure clean installation (http://usa.autodesk.com/adsk/servlet/ps/item?id=2887771&linkID=2475323&siteID=123112)

ID: TS75218 - Clean installation on Windows® XP (http://usa.autodesk.com/adsk/servlet/ps/item?id=2893432&linkID=2475323&siteID=123112)

Have a good one, Mike