I don't know if this is a matter of installation or configuration.
Background- half of our company uses Revit, the other half doesn't. I've been ordered by management to set up an additional team running Revit. All help is appreciated.
We had Revit installed on a new computer by one of the users. He claims it is completely installed and configured, but yet it is visibly and functionally different from our other installations so I'm wondering what is missing. I have been unable to get the other teams to help and management has told me to get it running on my own without their help.
1. When opened, it displays the 3D view of a model, but has no way to look into the model at the individual floor plans. Our other installations are able to do this. What do we need to install to allow this to work?
2. This installation will not rotate the 3D model on the screen, except by clicking on corners and sides of the cube. I recall that past versions had a form of globe that allowed you to rotate the 3D model on the screen but this installation doesn't have it. Our other teams have installed something that allows them to rotate the model but this installation doesn't have it.
3. How do we install our existing items into this installation- things like templates, families, hotkeys, the truss wizard, etc?