C3D 2009 Win 7x64 - Frequent crash when using New, Qnew and Open

[jpaulsen]

We are testing Win 7 in anticipation of rolling it out to everyone in the office within the next 2-3 weeks. Our ultimate goal is to get everyone upgraded to C3D 2012 in the next 2-3 months but until then we will be using 2009.


Currently we have two test boxes being used in production and both are experiencing frequent crashes (2-6 times a day) in C3D 2009 when using the New, Qnew and Open commands. I have attached the error for reference.


Has anyone else experienced this or have any suggestions as to what may be causing it?

[mjfarrell]

perhaps change the path(s) to a local folder and test these functions


And or also verify that NO command is in progress and or NO objects are selected prior to running the command.

[jpaulsen]

I have come to the conlusion that I am not going to find a solution to this problem. We will have to deal with it for a couple of months until we get on 2012.

These are some of things we tried:

Verified all C3D updates (Version 4) were installed.
Specifically checked the file version of the files refered to in Open Close Save Hotfix.
Verifed that the display card/driver was certified.
Installed a more recent display driver.
Tested a different video card.
Tested on multiple computers.
Had a 3rd Party reproduce the error.
Uninstalled and Reinstalled C3D from the CD instead of the deployment.
Tested again with all default settings (including paths) as a domain admin.
Reinstalled Windows and C3D and tested with default settings.

[jpaulsen]

Find more information (no solution) here:

http://forums.autodesk.com/t5/AutoCA...n/td-p/3166490

[jgalt1313]

had the same problem - in my case it was because I was closing the default drawing, "Drawing1.dwg" (having become accustomed to having only one drawing open at a time during the LDD era);

keeping the default drawing open solved the problem