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  1. #1
    100 Club Overconstrained's Avatar
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    Default 2013 available through subscription, but unable to install

    So this morning I stumbled upon the new 2013 download through subscription centre, halfway through installation it fails. Has anyone else tried installation yet? Normally versions aren't released until mid April, but if we're not supposed to have it why is it available to download?

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    Default Re: 2013 available through subscription, but unable to install

    Downloaded, installed and licensed Revit Architecture 2013 yesterday with no problems, got an email today saying it was available from the Subscription Centre so obviously we are allowed to know about it.

    Takes a while to install and does sit at a point halfway through installation for a while but eventually continues - did you actually get an error message/installation program shut-down?

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    Revit Forum Manager Steve_Stafford's Avatar
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    Default Re: 2013 available through subscription, but unable to install

    The downloads are quite large so it could be as simple as bandwidth "dropping out" and failing to completely download the file without corruption. The subscription site seems to be a bit out of sync with the general announcement that the software is now available. Technically everything is released now but it may take some time for their sites to reflect that "reality".

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    Default Re: 2013 available through subscription, but unable to install

    I had the same problem. And I just got a new PC at the same time.

    So the new PC comes loaded with all the usual crapware, and recovery partition and all that. After multiple unsuccessful revit installs I wiped the OEM windows system, and loaded a nice vanilla version of windows 7 from a nice generic CD.

    After that, I was able to install, and my version of Quickbooks 2005 also installed, and it would not on the OEM Windows install.

    So there it is, my favorite trouble-shooting advice: load a fresh copy of windows and everything will be fine.

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    Default Re: 2013 available through subscription, but unable to install

    So I received the DVD yesterday...tried an install, error, stopped at 5 of 10, (no customizations or additions), downloaded file from subscription center, same thing. What do you think, I should reload Windows? The error:Failed to open XML file C:\ProgramFiles\Autodesk\ContentService\Connect.Client.Config, System Error: -2147024891. This directory doesn't even exist. And this is one of several seats I'm managing. Give me strength!

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    Certified AUGI Addict patricks's Avatar
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    Default Re: 2013 available through subscription, but unable to install

    Anyone see faster than usual download speeds from Subscription? Right now it's going at 16-17 MB/sec, which means only about 15 minutes left to get the remaining 75% of the file! I remember last year when downloading 2012 it seemed to take well over an hour.

    *edit* n/m it says 16 MB/sec but it's nowhere close to that. Looking at the actual amount downloaded it's going maybe 2-3 MB/sec. Stupid ADSK Download Manager

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    Default Re: 2013 available through subscription, but unable to install

    Quote Originally Posted by Mikitect View Post
    So I received the DVD yesterday...tried an install, error, stopped at 5 of 10, (no customizations or additions), downloaded file from subscription center, same thing. What do you think, I should reload Windows? The error:Failed to open XML file C:\ProgramFiles\Autodesk\ContentService\Connect.Client.Config, System Error: -2147024891. This directory doesn't even exist. And this is one of several seats I'm managing. Give me strength!
    As far as re-loading Windows: You will never know until you try. Sometimes you can spend more time trouble-shooting than it would take to bite the bullet and do a clean install. (it worked for me).

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    100 Club Overconstrained's Avatar
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    Default Re: 2013 available through subscription, but unable to install

    Quote Originally Posted by reviot View Post
    Downloaded, installed and licensed Revit Architecture 2013 yesterday with no problems, got an email today saying it was available from the Subscription Centre so obviously we are allowed to know about it.

    Takes a while to install and does sit at a point halfway through installation for a while but eventually continues - did you actually get an error message/installation program shut-down?
    Thanks for the replies guys.

    Yeah, it downloaded fine, but got an error message on installation. I'll have another go and see what happens (will take more notice of the error message this time too!)

    Just a quick update: All good now. I re-downloaded and installed. Must've been a corrupt download
    Last edited by Overconstrained; 2012-03-28 at 12:48 AM. Reason: Problem Solved

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    Default Re: 2013 available through subscription, but unable to install

    Man it stalls at the half way point for ever!

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    Default Re: 2013 available through subscription, but unable to install

    yeah, stalls at the half way point here too. The files downloaded without a hitch. It just won't install. Used windows task manager to stop the setup twice now. What gives? Let it sit for a few hours to see if it finally finishes?

    Allen

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