An unrecoverable error has occurred

[spattn]

Computer specs:
Windows 7 Home Premium
Service Pack 1
64-bit operating system
Intel Core i7-2600 CPU @ 3.40 GHz
12 GB RAM
AMD Radeon HD 6450 video card

When launching Revit LT 2013, the following error message appears after the splash screen:

“An unrecoverable error has occurred. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files.”

After an extensive Google search, I’ve tried to fix the problem by:

Repairing WSCommcntr2.exe process – Does not appear in Task Manager
Moving/deleting corrupt WSCommCntrData.xml file – Did not work
Moving/deleting corrupt UIState.dat file – File does not exist in Revit LT 2013
Uninstalling/reinstalling the software – Did not work

There are no service packs available for Revit LT.

Below is the latest Journal file text.

Can someone shed any light on this? I’m at a loss on how to proceed.
Thank you for any assistance.

*********************************************************

' 0:< Initial VM: Avail 8388384 MB, Used 17 MB, Peak 39; RAM: Avail 9652 MB, Used 39 MB, Peak 39
'C 11-Jun-2013 18:38:23.486; 0:< started recording journal file
' Build: 20120821_1330(x64)
Dim Jrn
Set Jrn = CrsJournalScript
'C 11-Jun-2013 18:38:23.486; 0:< ->DesktopMFCApp::InitApplication
' 0:< DBG_WARN: API Context is inoperable. Revit will not run correctly.: line 325 of n:\build\2013_lt_x64_inst_20120821_1330\source\revit\desktopmfc\mfc\DesktopCRS.cpp.
'C 11-Jun-2013 18:38:23.501; 0:< <-DesktopMFCApp::InitApplication
'C 11-Jun-2013 18:38:23.501; 0:< ->DesktopMFCApp::InitNativeInstance
' 0:< Options::loadOptions: m_strDataLibraryLocations=Imperial Library=C:\ProgramData\Autodesk\RLT 2013\Libraries\US Imperial\,Imperial Detail Library=C:\ProgramData\Autodesk\RLT 2013\Libraries\US Imperial\Detail Items (defaultLib==\Library)
' 0:< ::0:: Delta VM: Avail -47 -> 8388337 MB, Used +8 -> 26 MB; RAM: Avail -17 -> 9636 MB, Used +15 -> 54 MB, Peak +15 -> 54 MB
'C 11-Jun-2013 18:38:23.579; 0:< License initialization complete
' 0:< ::0:: Delta VM: Avail -131 -> 8388207 MB, Used +20 -> 46 MB, Peak +11 -> 51 MB; RAM: Avail -17 -> 9619 MB, Used +55 -> 110 MB, Peak +55 -> 110 MB
' 0:< Initialize Trusted Utilities
' 0:< TU_MergeCentralVersion: (perm=x000a9e req=x000a8c)
' 0:< TU_OpenDocumentTask: (perm=x0001fe req=x0000bc)
' 0:< TU_FileOpenTask: (perm=x0001fe req=x0001fe)
' 0:< TU_LoadObjectSequenceTask: (perm=x00009e req=x000000)
' 0:< TU_SaveToStorage: (perm=x0001fe req=x0000bc)
' 0:< TU_OpenBackupToReloadLatest: (perm=x00009e req=x00008
' 0:< ::0:: Delta VM: Avail -638 -> 8387570 MB, Used +68 -> 115 MB, Peak +63 -> 115 MB; RAM: Avail -39 -> 9581 MB, Used +73 -> 183 MB, Peak +73 -> 183 MB
' 0:< Can not create InfoCenter
'Overflow or underflow in the arithmetic operation.
' 0:< Exception occurred
'C 11-Jun-2013 18:38:24.500; 0:< ExceptionCode=0xc015000f ExceptionFlags=0x00000000 ExceptionAddress=000000007771FD5C
' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
' 0:< RAM Statistics: 9581 / 12270 183=InUse 184=Peak
' 0:< VM Statistics: 8387570 / 8388607 115=InUse 115=Peak
' 0:< DBG_INFO: AfxMessageBox is not converted to Task Dialog.: line 1174 of n:\build\2013_lt_x64_inst_20120821_1330\source\revit\desktopmfc\mfc\DesktopCRS.cpp.
' 0:< MessageBox "An unrecoverable error has occurred. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files."
' 0:< ::0:: Delta VM: Avail -56 -> 8387514 MB, Used +25 -> 140 MB, Peak +24 -> 140 MB; RAM: Avail -13 -> 9569 MB, Used +13 -> 197 MB, Peak +13 -> 197 MB
'C 11-Jun-2013 18:38:26.935; 0:< program terminated
' 0:< ::0:: Delta VM: Avail +11 -> 8387526 MB, Used -2 -> 138 MB; RAM: Avail +2 -> 9571 MB, Used -4 -> 193 MB
'C 11-Jun-2013 18:38:26.950; 0:< License cleanup complete: -1, 0, 0

[dhurtubise]

Can you open with Audit in LT?
Did you try changing your video settings before opening?

[spattn]

Thanks for replying.
I cannot open Revit LT at all.
Changing video settings has no effect.

Thoughts?

[dhurtubise]

Did you try to repair the program? Through Add/Remove

[spattn]

Yes, I did.
This is noted in the original post above.

[spattn]

The solution:
After re-installing the video card graphics drivers, Revit LT 2013 still did not run.

So, as a last result, I created a new user account on my computer and attempted to launch Revit LT. The software started, to my surprise. As all other software worked properly on the original user account, I didn’t think it was corrupted. But, the Revit LT profile was for some unknown reason.