NOT at all wanting to continue or expand on the discussion but:
Sometimes Knowing what to look for can be as much help as the final answer.
Mike I seem to remember you did an excellent article on looking for information from the knowledge base way back when we were E-mail based. If you or someone else has a copy and could it be put as a "sticky" in the forums tip and tricks (unless I have just missed it and its already somewhere else)?
NOTE: Mod's feel free to move, delete or what ever with this post.
Regards
Richard