We have a usb device that connects us to our client's remotely so we can look at drawings. It is not an FTP site, it's called a FOB key and we use a password. We are supposed to be able to print these drawings using a uniprinter, but somehow the connection is not working and the client maintains there is no problem on their end, it's with us.
Our IT has confirmed it's not our barracuda firewall, now they are stumped. Does anyone have any ideas of where to look for the disconnect?