RAC 2010 the last straw - missing elements in pdfs - gone back to 2009 [Archive]

2009-04-26, 11:11 AM

Sadly, although I actually like Revit 2010 I have had to go back to Revit 2009 after discovering that plotting to pdf randomly misses elements out of the drawings (see attached for typical example - screenshot showing Revit 2010 sheet view and then pdf output of same).

I've put up with the odd crash about once a day but this is fatal - I can't be checking every plot for missing elements - it's already caused considerable embarrassment sending drawings to other consultants with elements missing.

No idea if it also affects paper plotting - I'll check when I have time - but most output these days is to pdf.

I've tried it on a large-ish project and a tiny project and both have the same problems.
The elements disappearing are not entirely random I notice - there is a certain repeat to the elements involved but it changes each time the sheets are plotted.

I've reported it to Autodesk.

For the record I've tested this on two separate PCs with quad cores - both running Vista 64 - both with Adobe Acrobat 9 installed -and both exhibit the same problem.
I've tried to think of every possible reason why the particular elements should disappear but apart from being upgraded from 2009 to 2010 there is nothing unusual about the projects.

Wouldn't surprise me if it was Adobe's fault somehow but it all works perfectly in Revit 2009 so I'm going back to using that until such time as this is fixed/explained etc... :roll:

/later...
Just tried plotting using Win2PDF instead of Acrobat 9 and the same problem occurrs

MRV

2009-04-26, 11:49 AM

Sad to say, we've had images disappear from our output, images in the titleblocks, mainly. I won't be using 2010 for color output to our HP 500, for sure.

Andrew Dobson

2009-04-26, 12:11 PM

We use the free CutePDF and Visage eXpert PDF and dont seem to have had any problems.

We have not done extensive testing with 2010 yet, but this is obviously a deal-breaker.

The problem is, once you upgrade to 2010 thata it, as you cant back save - there is no going back on an upgraded project.....

Have you treid exporting to DWF and then DWF to PDF as a workaround? This is not a satisfactory solution, but may save you from having to re do worrk in 2009.

2009-04-26, 03:37 PM

thanks Andrew, I'll give that a try.

My reseller hasn't seen this problem he says (amazing how many of us are about on a Sunday ;) :?) but he is using Acrobat 8

Ho hum, the Sunday I'd been hoping to do my 'homework' for my 3DS Max Design training course seems to be turning into Beta testing for Revit 2010.

Charles Francis

2009-04-26, 05:29 PM

I tried plotting a project just an hour ago and found that I was having a similar problem: RA2010 will not print jpg's no matter what I do and no matter what printer or plotter I am using. Not only that, the jpgs are missing in print preview. This is the case with RA2009 files updated to RA2010 and with new RA2010 files. Looks like we are going to go back to RA2009 as well. This is a major loss in functionality!!
CRF

2009-04-26, 06:09 PM

Just tried exporting to .dwf and dwfx from Revit 2010.

The preview is correct but the actual output file is garbled when viewed in Designreview 2010.

I've never used .dwf before so maybe I've done something stupid but... checking through the options to make sure everything is set to A1 landscape helps a little but it still all comes out looking, at best, as though the page is portrait instead of landscape - text is in the wrong place - a right mess really.

Perhaps strangely I don't have a problem with jpg's showing up in plots - although I did wonder if that was at the root of the problem and removed all jpgs and bitmaps from Sheets...
but the same problem with missing elements persists.

dbaldacchino

2009-04-26, 06:10 PM

William, did you try setting the printing option to "Raster" instead of Vector?

2009-04-26, 06:13 PM

Yes, thanks - didn't seem to make any difference.

In fact I always print using the raster option - I've never used the vector option.

2009-04-26, 08:37 PM

Hmm, just had a thought - hidden line removal in printing is now multi-threaded - I would not be surprised if this is related to the default, but not shown, in the revit.ini file of
[PerformanceOptimizations]
ParallelPrintProcessing=ON
because of the trouble I had with trying to enable the option for multi-thread support for wall join cleanups on quad core machines.

Unfortunately I can't try disabling the multi-threading hidden line removal because adding the lines
[PerformanceOptimizations]
ParallePrintProcessing=OFF
to the revit.ini file crashes every project on opening in Revit 2010 - (a known issue for quad cores apparently.)

It doesn't seem to affect dual cores as far as I have heard.

jheltz

2009-04-26, 10:33 PM

PDF printing in RAC 2010 is obviously VERY messed up and Autodesk needs to get on this ASAP and provide a fix soon. To me this is a deal breaker as well as our firm prints to PDF almost exclusively. I tried printing a small project (9 MB file) with 12 sheets last week and PDF would never get past the 1st sheet. It crashed Revit every time. I tried it on multiple computers meeting all the specs and even with other options. Ended up just using a DWF file to meet the deadline but this is unacceptable. Most people don't like viewing DWFs in my opinion.

We were hoping to move quickly to 2010 as we are just now getting trained on 09 but I will NOT recommend this until this is fixed.

Alex Page

2009-04-27, 12:50 AM

I use pdf995 - another freebie and it works as expected (Vista x64bit)

iankids

2009-04-27, 02:18 AM

As with Alex, I too use pdf995 and have had no problems printing to pdf. I just finished a 17 sheet 50mb file print an everything worked as normal.

It does however make me nervous changing everything over to 2010 when hearing of the problems others are having.

It seems that I will stick with 2009 for paying jobs until WU1 is release to sort out the bugs.

Cheers,

Ian

Batman

2009-04-27, 04:06 AM

Is there some way we can isolate this issue. I've been using PDF printing from a dual core without any trouble so far (or at least that I have not noticed)...fingers crossed.

vennix

2009-04-27, 06:54 AM

Same here,
dual core acrobat professional 8.1
No problems whatsoever. It just seems faster .
I purposely tried after reading Williams post.

Geert

2009-04-27, 07:33 AM

thanks for checking - I think the quad core problem is a strong possibility unless someone with a quad core doesn't have this problem?

iankids

2009-04-27, 10:59 AM

thanks for checking - I think the quad core problem is a strong possibility unless someone with a quad core doesn't have this problem?

Mine's Duo Core - although I am buying a Quad Core this week??!!

2009-04-27, 01:11 PM

It's taken me all morning to install Revit 2010 32 bit on my Sony core-duo notebook to check, however...

YES :) I can plot projects to pdf via Acrobat 9 with no problems.

So it looks like a workaround is to create everything on a quad core machine... then open it in my core due laptop and plot to pdf from there.

Not sure how large a project my Sony notebook can handle, but at least I can get projects already started in 2010 to plot to pdf.

Autodesk Support have responded to my initial report and requested a revit file and pdf to check - which I have now sent, so we'll see what they have to say about all this.

Incidentally I've now checked paper plotting and the output has identical problems to pdf output from the quad core install of Revit 2010.

dbaldacchino

2009-04-27, 02:32 PM

Henry D

2009-04-27, 03:33 PM

I have a quad core...I use pdf995. The pdf's are printing fine..no problems. One thing I really like is how good the quality and fast the raster images print.

still.james

2009-04-27, 03:41 PM

doesnt look promising 2010, i have actually held of installing at work.

another thing WS, i know from before we had problems with templates and Ecotect or IES.

so, a stab in the dark but try pasting the drawing into a 2010 file and see if that prints ok.

Andrew Dobson

2009-04-27, 03:42 PM

Interesting. So this might be due to some new hyper-threading functionality with Quad cores eh? Unfortunately I cannot readily test that . Hopefully someone out there can run 2 test machines with the same OS and Revit (perhaps Vista 64 and Revit 64) to isolate the problem.

Just to update,

Revit 2010 crashes every time that I try and print a PDF of a complicated sheet, or one with shadows when I print to PDF with Direct X turned on.

This used to affect my laptop, but I upgraded the Quadro driver and it is ok now.

On our desktops, with Quadro FX1500 and the latest drivers, Revit still crashes every time.

Obviously, 2010 is unusable for us for these reasons.

Scott Womack

2009-04-27, 03:55 PM

On our desktops, with Quadro FX1500 and the latest drivers, Revit still crashes every time.

Obviously, 2010 is unusable for us for these reasons.

I have the same graphics card, running 169.61 driver, and no problems. I've upgraded several "separate version of projects (maintaining a 2009 actual working version for now). All of them are able to print elevation sheets with shadows on to PDF's without any issue. Speed is noticeably faster than with 2009. Printing to PDF995.

2009-04-27, 04:07 PM

I have a quad core...I use pdf995. The pdf's are printing fine..no problems. One thing I really like is how good the quality and fast the raster images print.

Oh well, there is obviously more to it than that then ;) :roll:

I've tried 2 different types of quad core PC running Vista 64 and they both give the same problems with plotting to pdf and paper.

Are you running XP / Vista 64 or 32?

azmz3

2009-04-27, 04:53 PM

it sounds like more than anything is an issue on the PDF side, not the Revit side. I dont have RAC 2010 on my machine yet, but with the errors you are getting and the other people using different PDF creators, it sounds like an Adobe issuse really, and not a Revit issue

MRV

2009-04-27, 06:27 PM

We have problems printing images with all of our workstations, not just quad cores. And one of these is a Quadro FX1500 with the latest drivers. Also, no images are visible in print preview either, regardless of what printer is specified.

We have also had problems with edges not visible in elevations, and these wouldn't print either. I doubt this is only a pdf problem, but won't say anymore due to NDA from the beta.

2009-04-27, 06:48 PM

Well, in my particular case everything works fine except at plotting stage.

Plotting to paper has the same results as plotting to pdf and it affects all the pdf creators I've tried, not just Adobe Acrobat and so I doubt it has anything to do with pdf specifically.
Plotting is fast and colours are great... just some walls, roofs, windows... are missing ;)

In general it is a bit worrying that many people are experiencing a range of issues more severe than you might expect even for a new release and apart from the possible multi-threading issue, the 'heart transplant' of DirectX for OpenGL* in a graphically intensive product that still doesn't have any kind of certified graphic drivers does make you wonder.

*... and wow, a senior engineer speaks about the graphic improvements
http://insidethefactory.typepad.com/my_weblog/2009/04/graphics-tune-up.html

Henry D

2009-04-27, 07:10 PM

William....I have XP 32 on a MacPro bootcamp partition.

Oh well, there is obviously more to it than that then ;) :roll:

I've tried 2 different types of quad core PC running Vista 64 and they both give the same problems with plotting to pdf and paper.

Are you running XP / Vista 64 or 32?

2009-04-27, 07:22 PM

thanks HenryD - so there might be a bit of 64 bitness mixed in with this as well.

Scott Womack

2009-04-27, 08:35 PM

We have problems printing images with all of our workstations, not just quad cores. And one of these is a Quadro FX1500 with the latest drivers. Also, no images are visible in print preview either, regardless of what printer is specified.

If you note in my previous post I do NOT have the latest driver installed. This older version seems to be working just fine, so I'm not going to upgrade the video driver until forced to by other issues. Unlike Autodesk, if it ain't broke, don't fix it.

BWG

2009-04-27, 08:51 PM

Doesn't it automatically print to raster if raster images are on the sheet?

We are using Vista 64 too.

I have an upgraded file that when set to Shading w/ Edges, it drops out linework and textures/materials, but in hidden line it shows correctly. Prints correctly in hidden line, but does not print correctly with Shading w/ Edges, prints exactly as it appears on screen with the missing linework.

MRV

2009-04-27, 08:57 PM

If you note in my previous post I do NOT have the latest driver installed. This older version seems to be working just fine, so I'm not going to upgrade the video driver until forced to by other issues. Unlike Autodesk, if it ain't broke, don't fix it.

Actually, the Autodesk Beta support person (Trey) told us that some were getting resolution by upgrading to the latest drivers... I tried the latest 3 versions, and it didn't make a difference.

Just out of curiosity, are ANY of you having problems with images in print preview? Absolutely no images will appear in print preview for me, regardless what printer I'm using.

brian104662

2009-04-27, 08:59 PM

Have you tried publishing to DWF and printing via Design Review?

2009-04-27, 09:03 PM

er, I didn't know Print Preview existed, thanks, and had to hunt around for it :Oops:
Anyway, it works but perhaps not unexpectedly, it displays random missing elements just like the actual output from the quad core install of Revit 2010.

MRV

2009-04-27, 09:08 PM

Now I'm wondering if they put the correct file "graphics.dll" in the 32bit install and put the wrong one in the 64bit install... Hey, Autodesk, would you check.........

Andrew Dobson

2009-04-28, 11:50 AM

Oh well, there is obviously more to it than that then ;) :roll:

I've tried 2 different types of quad core PC running Vista 64 and they both give the same problems with plotting to pdf and paper.

Are you running XP / Vista 64 or 32?

Just to Update:

I have tested PDF printing on a Core 2 Duo and a Core 2 Quad PC. as with WS, I have substantial parts of the sheet missing when printing to CutePDF on the Quad core.

The Quad core also crashes out whenever Direct X acceleration is swithced on.

I have a support case open for crashing, I will open another for the missing elements in PDFs and direct support to this thread.

Andrew Dobson

2009-04-28, 01:14 PM

Bit late on the game probably, but have you tried using CutePDF? It's as reliable as any other pdf writer I've ever used - and easier to use than Revit's built-in feature. You won't notice it's there, it just 'works'.

Have tested it but not extensively.

We are experiencing these problems whilst using CutePDF (although the problems are still there with other PDF writers).

Seems ok with normal printing though.

clog boy

2009-04-28, 01:35 PM

We are experiencing these problems whilst using CutePDF (although the problems are still there with other PDF writers).

Seems ok with normal printing though.

OK, consider above post deleted.

charliep

2009-04-28, 03:45 PM

Just printed a small drawing in 2010 (10mb) which included a jpg photo to pdf using Adobe Acrobat 8 it came out fine. Computers nothing fancy just a bog standard Packard Bell imedia 1556 put extra memory in and that's all. Using XP pro sp3.

2009-04-28, 09:21 PM

FWIW dug out an old dual Xeon PC running XP Pro with an Nvidia Quadro FX 3000 graphics card (driver 169.96) and Revit 2010 32 bit installs fine, DirectX 9 seems OK and plotting to pdf etc is perfect.

It's a bit slow compared to the quad cores but at least it seems to work.

Beats me why I spend so much time on this - must be my Scottish masochistic streak or something ;) :roll:

BWG

2009-04-29, 03:44 AM

William, did you try setting the printing option to "Raster" instead of Vector?

That seems to be working, but does not always help with the titleblocks.

cliff collins

2009-04-29, 01:03 PM

Quad core 64 bit machine with 64 bit RAC 2010
Prints to PDF995 perfectly.

If the quad core and RAC 2010 multi-threading is really an issue:
There is a way to "turn off " the other CPUs--go to Task Manager,
Processes, highlight Revit, right click, go to Affinity, and "turn off" the other cores
i.e. leave on 0, turn off others.

I do not think this is really the issue--but thought I'd throw it out there.

WS, let me know if this has any affect.

cheers...............

( from a fellow Scotsman )

2009-04-29, 03:06 PM

Cliff - very useful (Scottish) tip that, thanks 8)

2009-04-29, 03:23 PM

Got it I think.

Strange as it seems to me, turning off Direct3D hardware acceleration allows correct plotting.

As graphic cards aren't normally involved in rendering and suchlike it didn't occur to me that the problem might lie in that direction - plus it was happening on two different PCs.

However, not only do my two PCs have Vista 64 installed but they also both have the same Ati FireGL V5600 graphics card installed.

Well, that only took about 30 hours of testing to work out ;)

Thanks to everyone for their help and apologies that the solution was so obvious :Oops:

I'll tell Revit Support - I'm sure they will be pleased :roll:

dbaldacchino

2009-04-29, 04:38 PM

Wes, so your video drivers are the latest? If not, try updating...if you've updated, could you try older versions? It's amazing but the latter sometimes restores stability/gets rid of certain problems.

2009-04-29, 04:49 PM

thanks David,

I had already tried taking out the most recent drivers and going back a couple of versions but I'm just checking through Autodesk's hardware compatibility lists for certified older drivers - for 3ds max rather as Revit doesn't have any :roll:

There aren't many non-new cards that get a clean bill of health even on 3dsmax.

Anyway, so far no change - exactly the same problem whatever driver I use.

At least with a Core i7 PC the machine is quite speedy anyway without hardware acceleration - well, not much slower than RAC 2009 with hardware acceleration ;)

btrusty

2009-04-29, 08:15 PM

ironically i had that happen in 2009 yesterday. i looked in my pdf output directory and was missing 2 of the first 4 (17 total) sheets. didnt want to check through every file name and make sure that there were any other missing, so i just deleted all the files and started over - it got it right the 2nd time around.

2009-05-02, 04:49 PM

Just to hopefully round off my part in this thread with a happy (but expensive) ending...

Switching to a new PNY Quadro FX 3800 graphics card seems to have solved all my problems with Revit 2010...

Revit support are happy - I've supplied the answer to my own problem,
the graphic card vendor is happy - he has a sale,
my clients are happy - I can now get on with their projects...

Everybody is er, happy I guess ;)

BomberAIA

2009-05-02, 11:11 PM

My computer crashed today while I was printing to PDF with Adobe Pro. It printed 6 sheets and crashed on the last one. I'm running Vista 64 on a Mac Pro. I had to export to DWF.

JamesVan

2009-05-08, 03:28 AM

Anybody remember the Revit PDF Writer they had before the Autodesk acquisition? That worked wonderfully. I wonder if they'll include a native PDF exporter as they have for AutoCAD?

mmiles

2009-05-08, 04:13 PM

Anybody remember the Revit PDF Writer they had before the Autodesk acquisition? That worked wonderfully. I wonder if they'll include a native PDF exporter as they have for AutoCAD?

No doubt it was so much easier. Wasn't that associated with PineLake, or something like that?

One would think if AutoDesk has a DWG to PDF driver the task of adding a similar device to Revit would be rather simple, and make good sense.

Steve_Stafford

2009-05-08, 04:31 PM

Pinebush was the name. They are still making a PDF printer driver (http://www.pinebush.com/products/hyperpdf/index.html) that supposed to work with Revit.

twiceroadsfool

2009-05-08, 06:12 PM

Revit 2010 is running fairly consistantly over here... But i did just send a plot, and the images are gone from the titleblock.

Im about to start testing some variations (raster mode, Direct 3D off, and ill try a station with an nvidia card), but current stats are as follow:

Dual Core, ATI FireGL3200, , Direct 3d activated, plotting with Vector setting. Driver info:

Driver Packaging Version 8.44-071116a1-056527C-ATI
Provider ATI Technologies Inc.
2D Driver Version 6.14.10.6755
2D Driver File Path System/CurrentControlSet/Control/Video/{3B434BE8-17CA-4EF1-BD76-66D2CB444B01}/0000
Direct3D Version 6.14.10.0549
OpenGL Version 6.14.10.7165
Catalyst® Control Center Version 2007.1116.2138.38649

Everything else is running okay. The occasional random crash here or there, but nothing thats been worrisome so far. Ill report back after testing some controls...

Revit for Breakfast

2009-05-08, 06:20 PM

After reading all the problems from 2010, I'm not going to switch up until all the kinks are worked out. For me the new version doesn't do much for me, it still does not calculate wall height in the schedules, nor can you extract the width and length from roofs. I wish you could edit the roof cuts as well, the cut I need does not exist.

twiceroadsfool

2009-05-08, 08:46 PM

Everything else is running okay. The occasional random crash here or there, but nothing thats been worrisome so far. Ill report back after testing some controls...

Okay... I dont have anything dropping off the plots BESIDES the image in the titleblock (standard .jpg, the way ive built every titleblock for years) and no matter what i try it WILL NOT plot in 2010, to our KIP 3000. It will plot to PDF fine, and plot to our 8.5x11 Laser fine, just not in large format to the KIP. The exact same model in a 2009 variant in RAC2009WU3 plots fine to the KIP.

Configurations ive tried:

Dual Core 1.86, 2GB RAM, ATI FireGL 3200, WinXP32 configured as above:

Direct 3d on / Vector setting
Direct 3d on / Raster setting
Direct 3d off / Vector setting
Direct 3d off / Raster setting

Core 2 3.0GHZ, 4GB RAM, nvidia quadroFX570, WinXP32. I didnt bother with the driver settings, since i dont believe its the hardware at the local machines...

Direct 3d on / Vector setting
Direct 3d on / Raster setting
Direct 3d off / Vector setting
Direct 3d off / Raster setting

Im filing a support request. Any thoughts? Someone here mentioned the driver for the printer itself, but pre-2010 everything plots perfectly.

btrusty

2009-05-08, 08:50 PM

Okay... I dont have anything dropping off the plots BESIDES the image in the titleblock (standard .jpg, the way ive built every titleblock for years) and no matter what i try it WILL NOT plot in 2010

come on twiceroadsfool,

autodesk is just telling you that your image sucks. they want you to change it. make it better. make it bigger, faster, stronger... image.

just kidding - sorry, its friday, i thought it was funny. i need a beer.

have a good weekend everybody!

we will continue banging at RA2010 on monday...

dbaldacchino

2009-05-08, 10:20 PM

jpgs not printing is a known issue as far as I know. Did you try using another format, like png?

twiceroadsfool

2009-05-09, 02:48 PM

Havent tried it yet. Its a known issue to only plot to certain printers? Because it works fine to CutePDF and to the 8.5x11 laser...

Matt Brennan

2009-05-09, 03:49 PM

WOW! This is a major issue, in other words, a broken product. Where is Autodesk on this? I haven't seen any post from any of the reps.

All I can say is thank you for letting us know about this as we will NOT be upgrading until this is resolved.

MRV

2009-05-09, 10:15 PM

I've been told by someone at Autodesk that the fix has been identified and will be part of the web update... I have to print to pdf and then use Adobe Reader to print to my plotter for now.

Andrew Dobson

2009-05-10, 10:48 AM

clog boy

2009-05-11, 01:52 PM

This goes to show that Autodesk MUST produce a list of certified graphics cards for Revit. This is wasting so much of everyone's time...

All DirectX compatible cards are now part of the candidate pool, it's like sharpshooting with rocksalt.

jspartz

2009-05-11, 03:54 PM

Okay... I dont have anything dropping off the plots BESIDES the image in the titleblock (standard .jpg, the way ive built every titleblock for years) and no matter what i try it WILL NOT plot in 2010, to our KIP 3000. It will plot to PDF fine, and plot to our 8.5x11 Laser fine, just not in large format to the KIP. The exact same model in a 2009 variant in RAC2009WU3 plots fine to the KIP.

Plot to PDF, then send it through KIP Request. That's what I do.

twiceroadsfool

2009-05-11, 07:08 PM

Were doing that as a workaround, but its not ideal. Its an extra step, and its an extra step that is unnecessary, since it used to work.

BUT, support got back to us quickly. Its a known issue, as has been said... And theyre planning on having it resolved for WU1. So for now, PDF it is...

josh.made4worship

2009-05-11, 08:29 PM

I've had a similiar problem, except for me, on a few sheets that I have an ADA/TAS jpg that I created from a sheet in AutoCAD so I woudn't have to do all the work in Revit (yet...), Revit just crashes when I try to print those pages...funny enough, when we made jpgs out of our abatment drawing PDFs, they PDFed fine in Revit (we were taking 11x17 PDFs and converting them to JPG for insertion of 4 to a sheet at 30x42 size).

Also, I have noticed that sometimes, when doing a combine PDF, revit will start over again doing the PDFs individually asking you to save each one. Has anyone else seen this?..I basically have to close Revit in Task Manager, unless I want to click through every sheet.

Any thoughts on this? Some wierd stuff going on...ha! I wonder if it has anything to do with the new multi-threaded view hiding (or something like that)...is there a way to turn this off in the Revit.ini file to test it?

iankids

2009-05-12, 12:25 AM

2009-05-12, 08:33 AM

Any thoughts on this? Some wierd stuff going on...ha! I wonder if it has anything to do with the new multi-threaded view hiding (or something like that)...is there a way to turn this off in the Revit.ini file to test it?

According to the model performance technical note:
Add the lines
[PerformanceOptimizations]
ParallelPrintProcessing=OFF
to the revit.ini file

If you have a quad core system adding these lines may make Revit crash when opening a project (it does mine running Vista 64)

Scott Womack

2009-05-12, 10:18 AM

According to the model performance technical note:
Add the lines
[PerformanceOptimizations]
ParallelPrintProcessing=OFF
to the revit.ini file

If you have a quad core system adding these lines may make Revit crash when opening a project (it does mine running Vista 64)

Adding these lines to a quad core running XP64 makes it crash too. The Tech note stated that this was for machines running running more cores/processors than dual core . I have not heard of ANYONE successfully getting this to work yet.

2009-05-12, 10:30 AM

Revit support say it's a known issue.

None of the multi-core tweaks mentioned in the model performance technical note seem to work on quad-cores.

Andrew Dobson

2009-06-04, 08:04 AM

William, have you had any update from Autodesk on this?

This is one issue preventing us moving to 2010 and it would be good to know if they are on top of it for the first 2010 service pack.

Cheers.

2009-06-04, 08:18 AM

No, not since the 'it's a known issue' response.

I assume it is on their list of things to be fixed.

I heard from someone yesterday who had fixed their problems with Revit 2010 and Ati
graphic cards by switching to a cheap Nvidia card.

I've not had any real problems at all since installing the FX 3800 card (touch wood ;))

I doubt we will hear anything until the service pack is posted.

Andrew Dobson

2009-06-04, 10:40 AM

Thanks William.

Would you mind emailing me your support case number so that I can inform support that I am suffering from the same probelm and ask when the "know issue" will be fixed?

My email address is ajd AT adobson.co.uk

Thanks

2009-06-04, 11:06 AM

I have sent you a screenshot of the answer and all the references re. the multi-core problem.

storeyj

2009-06-04, 01:17 PM

We are having this problem also. Very random, I can plot the same sheet 5 times, 4 times an image won't show up but then the 5th it will. Unfortunately we already made the switch and can't go back. Autodesk please FIX - ASAP!!!!!!

Opps - well now you see why it is my first post. I thought I was at the end and there was no fix, now I see it goes on more. Sorry.