Autodesk University
2012-11-24, 07:38 PM
Instructor: Mark W. Kiker
Class Description: There are strategic and tactical principles that can help you be the best CADD Manager/Support Person that your company and co-workers could ever ask for. This course covers difficult issues such as how to ask your users the right questions, how to develop a CADD environment which encourages user interaction, how to train difficult students and how to deal with troublemakers. These principles should be woven into the fabric of your support style: how you handle and support your CADD environment dramatically determines its productivity. Come and learn ways to create a healthy user environment and become a better CADD Support person.
Class Description: There are strategic and tactical principles that can help you be the best CADD Manager/Support Person that your company and co-workers could ever ask for. This course covers difficult issues such as how to ask your users the right questions, how to develop a CADD environment which encourages user interaction, how to train difficult students and how to deal with troublemakers. These principles should be woven into the fabric of your support style: how you handle and support your CADD environment dramatically determines its productivity. Come and learn ways to create a healthy user environment and become a better CADD Support person.