Autodesk University
2015-08-07, 05:38 PM
Session: UT430-1
Title: Integrating Autodesk® Topobase™ with Outage Management at the Kansas City Board of Public Utilities
Instructors: Matthew Kreig with Patrick Reid
Course Description: The Kansas City Board of Public Utilities (KCBPU) values improving outage restoration and customer communications during system emergencies. KCBPU's mapping and trouble call systems were not integrated, making it difficult to predict outage locations and faulted devices. The voice response system did not support voice recognition and could not perform customer callbacks or integrate into the customer information system. The mapping system was paper-based. There was no ability to automatically connect incoming customer calls and rolling outages to KCBPU's mapping system. To address these weaknesses, KCBPU recently updated their environments to include Autodesk Topobase and Milsoft outage management systems. With the new integrated workflows, KCBPU is able to address repeat outage situations and find weak links in their system.
Title: Integrating Autodesk® Topobase™ with Outage Management at the Kansas City Board of Public Utilities
Instructors: Matthew Kreig with Patrick Reid
Course Description: The Kansas City Board of Public Utilities (KCBPU) values improving outage restoration and customer communications during system emergencies. KCBPU's mapping and trouble call systems were not integrated, making it difficult to predict outage locations and faulted devices. The voice response system did not support voice recognition and could not perform customer callbacks or integrate into the customer information system. The mapping system was paper-based. There was no ability to automatically connect incoming customer calls and rolling outages to KCBPU's mapping system. To address these weaknesses, KCBPU recently updated their environments to include Autodesk Topobase and Milsoft outage management systems. With the new integrated workflows, KCBPU is able to address repeat outage situations and find weak links in their system.