Autodesk DLL crashing Windows Explorer constantly

[drubinoff]

Hi,

I am having a long-running issue of Windows Explorer constantly crashing due to AdSyncNamespace.dll . This DLL seems to be related to one of my Building Design Suite components (perhaps Autodesk 360)?

Anyway, it's making my desktop computer difficult to work on as I keep having to restart it.

Does anyone know what to do about this?

Here is the log info from my Windows 10 event viewer:

Log Name: Application
Source: Windows Error Reporting
Date: 7/8/2017 11:46:10 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DRAComputer1-PC
Description:
Fault bucket 120768086812, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.15063.332
P3: 2bdd7016
P4: AdSyncNamespace.dll
P5: 8.2.3.1800
P6: 5894ad35
P7: c0000005
P8: 000000000000cf75
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a07e1592ad54be339e41bd88ed1b5f5c8dc1f02b_5e3920eb_cab_c4c46e78\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A44.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A74.tmp.txt
\\?\C:\Users\Derek Rubinoff\AppData\Local\Temp\WER5AE5.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a07e1592ad54be339e41bd88ed1b5f5c8dc1f02b_5e3920eb_cab_c4c46e78\memory.hdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DDA.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a07e1592ad54be339e41bd88ed1b5f5c8dc1f02b_5e3920eb_090c87fb

Analysis symbol:
Rechecking for solution: 0
Report Id: f377c28d-22eb-4a84-a7a2-d8d8b23caea1
Report Status: 268435456
Hashed bucket: a775d119988068e44cdbae43dd5f28a6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-07-09T03:46:10.215798600Z" />
<EventRecordID>991579</EventRecordID>
<Channel>Application</Channel>
<Computer>DRAComputer1-PC</Computer>
<Security />
</System>
<EventData>
<Data>120768086812</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>explorer.exe</Data>
<Data>10.0.15063.332</Data>
<Data>2bdd7016</Data>
<Data>AdSyncNamespace.dll</Data>
<Data>8.2.3.1800</Data>
<Data>5894ad35</Data>
<Data>c0000005</Data>
<Data>000000000000cf75</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a07e1592ad54be339e41bd88ed1b5f5c8dc1f02b_5e3920eb_cab_c4c46e78\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A44.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A74.tmp.txt
\\?\C:\Users\Derek Rubinoff\AppData\Local\Temp\WER5AE5.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a07e1592ad54be339e41bd88ed1b5f5c8dc1f02b_5e3920eb_cab_c4c46e78\memory.hdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DDA.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a07e1592ad54be339e41bd88ed1b5f5c8dc1f02b_5e3920eb_090c87fb</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f377c28d-22eb-4a84-a7a2-d8d8b23caea1</Data>
<Data>268435456</Data>
<Data>a775d119988068e44cdbae43dd5f28a6</Data>
</EventData>
</Event>

[drubinoff]

Update: if I go to my system tray and right click and exit out of Autodesk 360, it stops Windows Explorer from crashing.

Does anyone have a permanent fix? Thx.

--Derek