Family Download Problem

[David Sammons]

While trying to load a W-shape (W36x150), I received a message "The family is not of the correct category." I successfully loaded other W-shape families in the past but when I try to load other sizes now I receive the same message.

Any thoughts on resolving this problem?

[aggockel50321]

What steps are you using when trying to load the shapes?

Are you doing a straight "Load from Library" from the File menu, or are you using a command such as "Beam" under the structural tab?

[David Sammons]

I have tried both, except instead of BEAM I am using COLUMN.

[aggockel50321]

Works here. Are you loading your columns from the column/steel folders & not from the framing/steel folders??