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tomcarver
2005-08-25, 01:40 PM
This is a message I sent to Autodesk out of frustration, I'm not sure which forum it goes in.

I have had a lot of program crashes this year. In the past when a session crashed, an .err file was generated. This at least let me know what happened even if I did not understand. These files are no longer generated. Even worse, a pop-up shows and asks if I would like to save my file to (file name)recover.dwg, I say yes, a file is generated. In 100% of the times when this file is generated, the file has 0 kb, it's empty. WHAT GOOD IS THAT?
Also, another pop-up says it is sending a "report" of the problem to Autodesk. At first I put in contact info
but when you did not contact me, I quit.
I THINK IT'S ALL A HOAX AND AUTODESK COULD CARE LESS IF MY FILES CRASH 2 TIMES A WEEK !! DO YOU CARE ?? IF SO, RESPOND.
michael.12445
2005-08-25, 03:49 PM
Tom,

In my experience, you'll get nowhere sending your support issues to Autodesk. However, I have found our dealer (CVIS) very willing to spend time helping us resolve problems - which, I'm sorry to say, have been pretty numerous with AutoCAD. You might have better luck getting support from your dealer than directly from Autodesk.

Michael Evans
Wanderer
2005-08-25, 04:59 PM
Tom, I'm going to move this thread from the OS forums to this one, as I think it would be better served here.

Thanks.

Melanie
Forum Moderator

This is a message I sent to Autodesk out of frustration, I'm not sure which forum it goes in.

I have had a lot of program crashes this year. In the past when a session crashed, an .err file was generated. This at least let me know what happened even if I did not understand. These files are no longer generated. Even worse, a pop-up shows and asks if I would like to save my file to (file name)recover.dwg, I say yes, a file is generated. In 100% of the times when this file is generated, the file has 0 kb, it's empty. WHAT GOOD IS THAT?
Also, another pop-up says it is sending a "report" of the problem to Autodesk. At first I put in contact info
but when you did not contact me, I quit.
I THINK IT'S ALL A HOAX AND AUTODESK COULD CARE LESS IF MY FILES CRASH 2 TIMES A WEEK !! DO YOU CARE ?? IF SO, RESPOND.