Unremovable walls - "A serious error ......." Haiku?

[David J Krope]

I have a church project that we completed in 2002 using Revit. The client lost funding and the project was shelved. This month the client has resurrected the project with major modifications.

I will need to remove and replace some exterior walls. When I go to erase or modify some of the exterior walls I receive the "A serious error has occurred. ....." And Revit will not let me remove or modify the wall. Continue without save (Haiku later)


I go to "Create Support Report" and I am told I have an invalid product serial number.

I go to my product and license information and I see that my serial number is missing from my standalone-Locked License Type. I attempt to reinstall my serial number and the software will not let me.

Whatsup...

Serious Error
Try Create Support Report
Must I redraw all?

[blads]

I'd send the "offending" file along with all information to revit support

[David J Krope]

Yes, I would like to but how? The Create Support Request will not let me. Is there an email address I can use. Sorry I have not been able to find it.

[blads]

Yes, I would like to but how? The Create Support Request will not let me. Is there an email address I can use. Sorry I have not been able to find it.This is the one I use... revitsupport@autodesk.com (%20revitsupport@autodesk.com)

HTH

[David J Krope]

Thanks, duh........ head slap

[blads]

Thanks, duh........ head slapno problems ... sometimes we all have blonde moments... hope it all works out

[David J Krope]

In a valiant attempt to save a little face here ....

Ahummm, so the Create Support request under Help is not the only way that we have to contact support. I see .... well .... ah yes .... now I know!

Walk quickly out of room.

Thanks again.

[Mr Spot]

I typically file support requests by logging directly into the subscription centre....

[blads]

I typically file support requests by logging directly into the subscription centre....
Hmmm... another novel approach... I've never thought to use that method
thanks Mr Spot

[Scott D Davis]

Autodesk Subscription Center (http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=613372)


Click Log in to Subscription Center in the right hand menu

[Elmo]

I go to my product and license information and I see that my serial number is missing from my standalone-Locked License Type. I attempt to reinstall my serial number and the software will not let me.

Must I redraw all?
As for this issue you will need to re-install your package and get it reauthirised unless it is only doing this when you open this file.

[David J Krope]

Revit Support @
Message exceeds max fixed size
In crapper again

Support .....where are you?
Purple bleeds from my laptop
I twist in the wind.

[Elmo]

Ok if the file is too big what you can then do is place the file on this website and e-mail them the link. They will then be able to download the file from the internet.

http://www.yousendit.com/

[BWG]

Revit Support @
Message exceeds max fixed size
In crapper again

Support .....where are you?
Purple bleeds from my laptop
I twist in the wind.


Don't try to attach a file and tell them it is too large. They can then set you up with a Buzzaw upload site for support requests.

[Scott D Davis]

If you use the Support link below, once you create your request, you can upload files to it.