C3D 2007 install issue

[Clyne Curtis]

A buddy of mine is trying to install C3D 2007 on an athlon 64 system with 1 gig ram and running window 2000. It returns the following error message:

Desktop: Access to specified device, path or file denied

and then kicks him back to the desktop. He is able to install it just fine on a Pentium 4 system. He has checked anything to do with administrative rights and it all looks fine.

Any ideas?

Clyne

[sinc]

It has nothing to do with Athlon 64 vs. Pentium 4. I have installed Civil-3D on Athlon 64 chips with no problems.

It is highly probably that this is an administrative issue with the computer, and has absolutely nothing to do with hardware or Civil-3D. Has he installed any other Autodesk product on this system?

[bruce.adams]

1) Make SURE they are logged in as an Administrator for their machine.

2) If their hard drive is NTFS formatted, have them check the Security Properties for drive C: - Make sure it's set to "EVERYONE", not a specific user. The problem is that the "Windows Installer" service runs as a "SYSTEM" user. So if "username" is the only user that has full rights to the drive, then "SYSTEM" cannot fully access it.

3) Make sure the TEMP folder is set to a valid folder, then CLEAN it out: In Start > Run, type "%temp%", then press enter. If the folder is not found, then they will need to set their TEMP environment variable to a valid folder. If it IS found, then erase all the files out of it.

4) For more thoughts on that error, search for "ERROR 1321" at http://support.microsoft.com

Microsoft Knowledge Base Article - 232143
Q232143 - Various Error Messages When MSI File Creates and Modifies Files and Registry Keys
http://support.microsoft.com/default.aspx?scid=kb;en-us;232143

5) Check to make sure that he's local admin (not inheriting permissions through domain)

[Clyne Curtis]

Great suggestions all! Thanks for the assistance!

Clyne