DWG Trueview - will not start

[rkmcswain]

This has been working fine for months.

All of a sudden, a user says it won't run. The splash screen shows for a second or two, then vanishes. Nothing else. There is no process running in the background or anything.

Yes, I have run a repair -and- performed an Uninstall (complete with manual removal of all files/registry entries) then a reinstall.

No change.

Ok, I realize that something must have changed on this machine for the behavior to just start, but it's not my machine so without interrogating the user.... well you understand....

Just wondering if anyone has seen this behavior?

[rkmcswain]

FWIW, I found some others with what appears to be the same problem after making the OP

http://discussion.autodesk.com/thread.jspa?messageID=5166832

http://discussion.autodesk.com/thread.jspa?messageID=5156575

http://discussion.autodesk.com/thread.jspa?messageID=5208370

[Wanderer]

:neutral: hmm, that's a bothersome thought... the first person there said the uninstall / resintall worked and the last person said they'd tried it multiple times and it hadn't worked.

~rereading~ although, passing through it again, I don't think the last one mentioned whether they'd deleted the program folder...
FWIW, I found some others with what appears to be the same problem after making the OP

http://discussion.autodesk.com/thread.jspa?messageID=5166832

http://discussion.autodesk.com/thread.jspa?messageID=5156575

http://discussion.autodesk.com/thread.jspa?messageID=5208370

[rkmcswain]

Melanie, In this particular case, there had not been any software installed on this machine in over a month, so I simply did a "System Restore" to a point a couple of weeks ago (the user wasn't sure when TV stopped working) - and of course it works now.

So what do you make of this? Either the registry was hosed or something in Windows (update?) messed up the ability for it to run.

As mentioned above, when I UNinstalled, I manually removed both HKLU\Software\Autodesk and HKLM\Software\Autodesk registry keys. So the REInstall would have fixed this.

[Wanderer]

Hmm, with that, I'd have to lean toward assuming windows update is the more likely culprit? but ~shrug~

Are the updates done automatically? You could have the user just pay more attention to what updates are going in when and try using TV after every update. Sounds a bit of a pain, though, doesn't it?
Melanie, In this particular case, there had not been any software installed on this machine in over a month, so I simply did a "System Restore" to a point a couple of weeks ago (the user wasn't sure when TV stopped working) - and of course it works now.

So what do you make of this? Either the registry was hosed or something in Windows (update?) messed up the ability for it to run.

As mentioned above, when I UNinstalled, I manually removed both HKLU\Software\Autodesk and HKLM\Software\Autodesk registry keys. So the REInstall would have fixed this.

[rkmcswain]

Are the updates done automatically?

Yes, enabled with Group Policy.

[raul.pacheco]

Can DWG TrueView be installed on the Mac OS?

[rkmcswain]

Can DWG TrueView be installed on the Mac OS?

Not according to Autodesk (http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=8077937)