Thumbnails not showing?

[jonathan.landeros]

I've run into an issue where the Vault client has quit showing thumbnails. It just shows 'Data Empty', even though it was showing Thumbnails a few days ago.

I'm pretty sure it's an easy setting, but I can't find it.

Does anyone know where it is?

[Mike.Perry]

Hi

I am not an Autodesk Vault user, but! see if the following offers any help (clues)...

ID: TS1056741 - Previewing thumbnails of drawing files when using Open From Vault (http://usa.autodesk.com/adsk/servlet/ps/item?siteID=123112&id=7201641&linkID=5091027)

ID: TS101715 - Thumbnails do not display in Vault Explorer (http://usa.autodesk.com/adsk/servlet/ps/item?siteID=123112&id=5203433&linkID=4517338)

ID: TS1052111 - Error message on file open: Failed to get properties for the item (http://usa.autodesk.com/adsk/servlet/ps/item?siteID=123112&id=5551363&linkID=4183228)

ID: TS101926 - Configure excluded file types for Check In Folder functionality (http://usa.autodesk.com/adsk/servlet/ps/item?siteID=123112&id=5331328&linkID=5091027)

ID: TS82171 - Thumbnails in Autodesk Vault Explorer (http://usa.autodesk.com/adsk/servlet/ps/item?siteID=123112&id=3698406&linkID=4183228)

Have a good one, Mike

[dave.sullivan]

The thumbnails in Vault are DWF files that are automatically created when you check a file in. It sounds like your DWF files are missing now.

There is a selection box to the right of all files you check in that states "Create DWF". Make sure this is selected the next time you check in the drawings.