Cannot save families to network server

[pdickman]

I was wondering if anyone had this problem. This is what I just submitted to the autodesk support center, but I thought I would also check out the wealth of knowledge here.


<<I am not able to save newly created families to network servers (I tried 2 different ones). A 12k file is created in the directory I was saving the family to. I cannot delete the 12k files, I recieve an error message that the file is being used by another person or program. If I try to open the file, I get an invalid file handle error. I tried from a different computer, but still could not save. I can save to my own hard drive. I can copy the file from my c: drive to the network with the family remaining intact and working correctly when loaded into a project.>>

[Graham Briggs]

Bump

Did you ever figure out what was happening? Or what the problem was?

I have similar problems with RFA and RVT files; cannot open or save to a network drive from within Revit.

Scratching my head...

[dhurtubise]

Can you give us some info the network please. Type, Server OS, etc..

[jsnyder.68308]

I have had similar problems. HP Proliant server, MS Server 2003 R2,

[Graham Briggs]

Daniel,

Don't laugh... The network consists of 5 consumer boxes (running XP and Vista) + a Dell Optilplex acting as a print/scan server + an external USB drive that acts as a Master Save. No dedicated server, no server OS.

Thru Windows, I can save, open, print, etc. In Revit, I can "see" the NAS, print server, and other boxes, but cannot open or save files, or print directly to the HP plotter - interestingly, I can print to the Ricoh wide format, same print server.

OK, printing is another issue, but the file open/save problems are getting aggravating. Is there a setting or .ini switch that I am missing? I don't believe the boss will be willing to shell out for a dedicated server and software very soon.

Any thoughts?

[dhurtubise]

I remember reading about issues with NAS. Can you check if you can save to a network location thats not on the NAS?
And i promise not laugh ;-)

[Graham Briggs]

I am not at the office yet, but I [remember] being able to save to "Public" drive space on at least one of the other computers. I will verify later.

FWIW Another employee, who uses mostly ACAD, cannot save to NAS either. Attempting to do so, crashes ACAD. At least, Revit does not crash, just issues a "File Not Saved" error.

Thanks.

[Graham Briggs]

Just verified: I can save to at least one other computer on our adhoc network. Maybe the problem lies with the NAS?

[heath.simone]

Do you/your IT department have any folder security setup on the folders your trying to save to?

You might find users do not have write access to the drive.

[marcus.151997]

We had similar issues, it started occuring after installing Microsoft updates in December. We noticed that Revit lost connection w/ the server only when we had a Microsoft product open (Outlook, IE, Picture Manager, etc.) Our IT guy told us it happened to another firm and to disable our 3gb switch, everything has been running fine since.

[jsnyder.68308]

Are you using DFS by any chance? See link:

http://help2.autodesk.com/kb/display.do?ROW_ID=1-GQB-1149

Although Revit does not appear on the list, I assume it should since I can save AutoCAD and ACA files to a DFS share without problems, but Revit files don't work from inside the application. I can easily enough save the file to a local location, then copy move up to the DFS share. Pretty sure that this is my problem - I cannot speak to NAS issues.

[Graham Briggs]

Well thank you all for your input. I believe our problem was the "early generation" NAS, actually just an USB/LAN external drive. I was able to save from within Revit to another "true" NAS late yesterday, and will test on different machines today.

Thanks again.