Subscription Center

[gfreddog]

I have deployed AutoCAD Revit MEP Suite 2010. And we mainly use AutoCAD in 2D.

Our Subscription Center is blank. Any one have that issue?

For awhile it was populated, but if you tried to use it it would error out. Autodesk Business Services originally claimed it was a problem with my account, but once it was proved no to be they now claim there is an "issue" that they are aware of.

I guess this will be in SP-1 LOL

[gfreddog]

Update: still no answer from Autodesk - SURPRISE

[ccowgill]

Update: still no answer from Autodesk - SURPRISE

Subscription center seems to work just fine on my installation of Vanilla 2010

[gfreddog]

Attached is a screen shot of all I get. (Screen 1)

If I click on anything I get (Screen 2)

and if I enter the contract info I get (Screen 3)

if I re-enter the info I get (Screen 4)

Anyone else have this problem?

[gfreddog]

Autodesk Business Services latest response:

Thank you for contacting Autodesk, Inc.

Many users have been affected by system upgrades which were done that have impacted the Subscription Aware features on our products. This is a known issue, and our support teams are currently investigating the issue and working on restoring service as quickly as possible. We have logged and escalated your inquiry so that our support team will be made aware of your case, as well.

We apologize for any inconvenience this may be causing you. Subscription Center can also be accessed via www.usa.autodesk.com - scroll down to the bottom right corner of the page and click the Subscription Member Login link to access the site.

Should you have any further questions or concerns regarding this matter, please do not hesitate to contact us again.