Family rotates when horizontal pipe is attached

[bschottke]

I have this problem with only some of my families. I've attached screen shots showing what happens. In the first shots, there are 2 different families, each with a section of vertical pipe connected in. There are no problems at this point. When I continue the pipe run, in the horizontal plane, the family on the right rotates 90° about the x axis. It actually looks like it rotates 180° about the y axis, 90° about the x, and the connector is offset from where it should be.

The issue only happens in 2009. When I open the exact same family in 2010, the family does not rotate when the horizontal pipe is drawn. Our reseller has contacted Autodesk. They said this is a bug and we may just have to release our content (we're a manufacturer) in 2010. This is difficult for me to accept, as I think many of our customers are using 2009.

I've tried to make very simple families, like a simple vertical extrusion with a connector on the bottom. I get the same result. I can't understand why my family on the left does not act this way, but the one on the right does. Without knowing what triggers this issue, I can't find a work around. Any advice? Thanks for your help.

[RobertB]

I've attached screen shots showing what happens.

Please attach the screenshots as PNG or JPG files. (You did not originally attach the screenshots.) You can edit your original post to add the graphic files.

P.S. Do not use BMP or Word documents to post the images.

[bschottke]

Please attach the screenshots as PNG or JPG files. (You did not originally attach the screenshots.) You can edit your original post to add the graphic files.

P.S. Do not use BMP or Word documents to post the images.

Done.........