Instructors: Frank Markus and Artur Brei and Jürgen Biedermann
Class Description: Responding to Customer Requests in Utilities and Public Works Organizations Most utilities and public works organizations have to reorganize their work according to the changing market, due to regulation, and a raise of customer requests and customer services. Learn how to tackle the challenges of responding rapidly to the customer requests and needs, and reorganizing the workflows into a smarter, faster, cost-effective way to work.