Cant update to Building Design Premium 2015

[robinhill833400]

I renewed my subscription for 2015 in March 2014.
Autodesk sent a serial number with no product key
My reseller says he cant help but confirms autodesk have not issued a new key to me.
He says he raised an issue with autodesk, but is now away on holiday.
I downloaded the package via my subscription update, and have ended up using the 30 day trial.
Oddly only ACAD 2015 seems available, no icons, no .exe files for revit or 3ds Max.
I tried to raise a support issue with autodesk, but the web page demands my linux code or product key and wont send without it.
I am on windows 7 not linux.
My previous product keys dont work.
The whole point of the support request is the lack of a product key!
Whats the point of paying a subscription? £1000 for nothing and a huge waste of time, workflow in jeopardy etc.
Ok, I put up with the 2 1/2 to 3hr download of the product (using 75mbps superfast broadband) but the grief in trying to get the progams up and running isnt worth it.
Not that I can get them running. Cant even seem to get a 30 day trial on Revit 2015.
Anybody got any ideas how to move forward on this? I cant even contact autodesk throught the old software that is installed...that subscription services has ended!

Does any one know of another route to get product support?
Any help would be greatly appreciated.

[Paul.84958]

Product Keys are available from the Autodesk Web site us link below:

http://knowledge.autodesk.com/suppor...-products.html

As long as you have your serial number and find the product key on the link you should be able to install. You then authorise online.

Additional support is through subscription centre so you should log in here and place any support requests.

Any Reseller should know this and have responded accordingly...

Paul

[robinhill833400]

Paul, Thanks for the link.
I had thought product keys were individual rather than by product.
I shall try that.
Robin

[robinhill833400]

Just to update, yes Paul was right about the product key, but
I have now found out the serial number Autodesk sent me was for 2014.
So now I need a serial number, and I'm told Autodesk may get back to me in a few days.
I didnt mention before that the failed install of 2015 took down 2014, 2013, and 2012.
At least I was able to re authorise 2014. Still no 2015 though
Robin