I have basic knowledge of Navis, a user I manage is having trouble.

So, in their previous experience, if Navis couldn't find an NWC it was expecting, it threw an error, and you could select the correct file or ignore the error

But currently, every time they open an NWF it deletes the nwc that are appended, because the NWF is local and the nwc is on the network that is currently accessed threw VPN.
Then they have to manually re-add and reset colors.

Any ideas what is going on?